Case Studies

Time & Attendance Validation Case Study

Managing timesheets and validating data is time-consuming and can be expensive for businesses. Check out our case study on how Novatio automated these processes to make sure everyone was getting paid accurately.

Password Reset Case Study (Gov’t Agency)

Novatio used a digital workforce solution to help automate the everyday task of resetting passwords that eats up client resources.

Follow Up Automation Case Study (National Dept. Store)

Making several attempts to follow up with a non-responsive user can be time-consuming and costly. See how Novatio’s follow up automation saved this national department store 25K per year.

Automation of Ticket Audits Case Study

Sorting and managing numerous ticket escalations can become difficult. View how Novatio created a simplified process with an automation for auditing tickets.

Email/Ticket Swivel Seat Case Study

Processing tickets can be time-consuming, especially when the tickets are created from emails. Novatio’s digital workforce increased the company’s productivity by using automation to convert emails to tickets more efficiently.

Network Automation Case Study

Novatio provided a customized network solution to help a business utilize automation tools and streamline operations.

Service Request Automation Case Study

Novatio allowed the client more time to focus on higher-value work with an automated tool that completes “child” item tasks.

Password Reset Case Study (National Retail Store)

Novatio used a digital workforce solution to help a national retail store automate password resets.

Follow Up Automation Case Study (National Retail Store)

Our digital workers followed up with unresponsive users, significantly reducing agents’ time and increasing productivity.